Online Journal of Communication and Media Technologies

Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland
  • Article Type: Research Article
  • Online Journal of Communication and Media Technologies, 2018 - Volume 8 Issue 1, pp. 60-69
  • Published Online: 24 Jan 2018
  • Article Views: 75 | Article Download: 44
  • Open Access Full Text (PDF)
AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Vos M, Kekäle P, Ruggiero A, Palttala P. Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies. 2018;8(1), 60-69.
APA 6th edition
In-text citation: (Vos et al., 2018)
Reference: Vos, M., Kekäle, P., Ruggiero, A., & Palttala, P. (2018). Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies, 8(1), 60-69.
Chicago
In-text citation: (Vos et al., 2018)
Reference: Vos, Marita, Petri Kekäle, Aino Ruggiero, and Pauliina Palttala. "Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland". Online Journal of Communication and Media Technologies 2018 8 no. 1 (2018): 60-69.
Harvard
In-text citation: (Vos et al., 2018)
Reference: Vos, M., Kekäle, P., Ruggiero, A., and Palttala, P. (2018). Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies, 8(1), pp. 60-69.
MLA
In-text citation: (Vos et al., 2018)
Reference: Vos, Marita et al. "Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland". Online Journal of Communication and Media Technologies, vol. 8, no. 1, 2018, pp. 60-69.
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Vos M, Kekäle P, Ruggiero A, Palttala P. Measuring Crisis Communication Preparedness Across Different Branches of Government – Sharing Experiences Gained in Finland. Online Journal of Communication and Media Technologies. 2018;8(1):60-9.

Abstract

An audit measurement of crisis communication preparedness was conducted for 67 organizations, mainly on the national level, in Finland. This unique project was one of the ways to implement new crisis communication regulations getting into force a year earlier. Its purpose was to strengthen central government communication in incidents and emergencies. The audit consisted of a digital survey in the participating organizations and a reflection meeting on the level of each of the 14 branches involved. The indicators were customized taking the crisis communication scorecard, developed in an international project, as a basis. In addition, several meetings were arranged to facilitate related interorganizational learning and exchange of practices. The findings showed diversity across the different branches of government and led to an exchange of practices. The evaluation of the measurement tool confirmed that it had been good to include reputation issues in the indicators for the national government level, as crises are diverse and can be initiated by reputation issues, or emergencies may also bring up reputation issues.

References

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License

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.