The role of ChatGPT in mitigating loneliness among older adults: An exploratory study

Karima Al Mazroui 1, Mohammed Alzyoudi 1 *
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1 Mohamed Bin Zayed University for Humanities, Abu Dhabi, UNITED ARAB EMIRATES
* Corresponding Author
Online Journal of Communication and Media Technologies, Volume 14, Issue 4, Article No: e202444. https://doi.org/10.30935/ojcmt/14777
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ABSTRACT

Purpose: This exploratory study aims to investigate the potential of ChatGPT in mitigating loneliness among older adults.
Design/methodology/approach: 20 participants aged 60 and above engaged in three conversational sessions with ChatGPT over two weeks. Data collection involved pre- and post-intervention assessments using the UCLA Loneliness Scale, analysis of conversation transcripts, and semi-structured interviews.
Findings: Our findings indicate that ChatGPT shows promise in alleviating loneliness among older adults. Participants found the tool easy to use, engaging, and emotionally supportive. They established an emotional connection with ChatGPT, suggesting its potential to provide comfort and companionship to those experiencing loneliness.
Conclusion: ChatGPT demonstrates potential as a tool to address loneliness in older adults, offering emotional support and engagement. However, it should be viewed as a complement rather than a replacement for human interaction. Future research should explore its long-term efficacy and its integration with other interventions.
Keywords: ChatGPT, loneliness, older adults, technology, social interaction

CITATION

Al Mazroui, K., & Alzyoudi, M. (2024). The role of ChatGPT in mitigating loneliness among older adults: An exploratory study. Online Journal of Communication and Media Technologies, 14(4), e202444. https://doi.org/10.30935/ojcmt/14777

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